True North Peptides Inc. (“True North Peptides”, “we”, “us”, or “our”) operates the website canadianpeptides.is. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information that you provide directly to us when you:
• Place an order — name, shipping address, email address, and order details
• Contact us — name, email address, and the content of your message
• Create an account — name, email address, and account credentials
• Subscribe to communications — email address
We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the personal information we collect to:
• Process and fulfil your orders, including sending order confirmations, shipping updates, and e-Transfer payment instructions
• Communicate with you about your orders, questions, or enquiries
• Maintain and improve our website and services
• Comply with legal obligations, including record-keeping requirements
• Detect and prevent fraud or other illegal activity
• Send marketing communications, where you have provided consent (you may opt out at any time)
3. Payment Information
True North Peptides processes payments exclusively via Interac e-Transfer. We do not collect, store, or process credit card numbers, debit card details, or any other financial instrument data. Payment instructions are communicated to you by email following order placement. We are not responsible for any fees charged by your financial institution in connection with e-Transfer transactions.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
• Service providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email delivery services, shipping carriers), subject to confidentiality obligations.
• Legal compliance: We may disclose your information where required by law, court order, or government authority, or to protect the rights, property, or safety of True North Peptides, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse site traffic. You may configure your browser to refuse cookies; however, some parts of our website may not function properly as a result. We use Google Analytics to understand how visitors interact with our site. Google’s privacy policy governs the data collected through this service.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order records are typically retained for a minimum of seven years in accordance with Canadian tax law requirements.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights (Canadian Residents — PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the use of your personal information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at [email protected].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to remove that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. Your continued use of our website following any changes constitutes acceptance of the updated policy.
12. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy, please contact us at:
True North Peptides Inc. | Email: [email protected] | Alberta, Canada